This policy and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
You must be 18 or over or 13 and over with a parent's or legal guardian's consent to fill in any forms on our site or give us any of your personal information. If you are not, please let us know immediately.
Information we may collect and process from you
- Information that you provide by filling in forms on our site at ******your-domain-name-here*****
- This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services.
- When you sign a contract your information will be added to our mailing/contact lists.
You can subscribe from any of these except those that are strictly necessary to keep you updated of the service provided: for example if your website has had an unusual number of visitors and it has affected your hosting.
- If you sign up for a newsletter we will keep your details until you decide to unsubscribe.
- We may also ask you for information when you report a problem with our site.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
- We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
- Your login details for third-party services, including hosting or domain names.
- FTP details for any hosting not with us
Why that data is being stored
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others.
- This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- IP addresses and cookies
- To access and amend third-party services on your behalf
- To access and amend files on your website
How that data is being stored and how we keep it as secure as we can
- Our site will have an SSL to encrypt data transmission
- If you have contact with us via email, we will keep a record of that correspondence in Gmail. We will log out of Gmail once we have finished.
- If you have contact with us via telephone, we will usually confirm everything in an email and will keep a record of that in Gmail as well.
- Information that you provide by filling in forms on our site will be emailed to us and stored on our server for up to 10 years.
- Your login details for third-party services, including hosting or domain names will be stored in Gmail: they will not be held in files on any computer, laptop or mobile phone.
- FTP information will be stored in Filezilla only. Passwords are encrypted and both softwares are protected by a master password.
- Login details to Gmail and any other site that may be used to access your data are not stored in any browsers or any files. Each one is complex, memorable and unique to that site.
- We will log out of Gmail, Filezilla and websites that access your data every time we finish working
- We use SiteGround hosting, regarded as one of the best in the world.
Uses made of the information
We use information held about you in the following ways:
- We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email or telephone.
- If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
Disclosure of your information
We do not share any of your data with anyone else, ever, unless you request it.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at
You can unsubscribe from our newsletters at any time by using the form on our website or clicking the link in the footer of any newsletter.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
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